Support

Getting started

What is Skillify? 

Skillify connects neighbors who want to help each other with everyday tasks, errands, and skills — without cash changing hands. Instead, you earn XP (Experience Points) for time spent helping others, and spend XP when you need help in return.

How do I sign up?

Download Skillify, create an account with your email, and verify your email address. You'll be asked to set up a profile and provide your address — this is used only to match you with nearby listings and is never shown publicly (see Account & Privacy).

How do I create my first listing?

From the home screen, tap Create Listing, choose whether you're offering a skill or requesting help, pick a category, add a description, and set your estimated duration. Your listing will then be visible to nearby users.

Is Skillify available in my area?

Skillify is available anywhere in the United States. That said, we're actively growing the community region by region, starting with early markets — so if you're outside one of those areas, you may not see many listings near you yet. The more neighbors who join in your area, the more useful Skillify becomes, so invite your community to help it grow where you are. 

How XP works

What is XP? 

XP (Experience Points) is Skillify's time-based currency. 1 minute of helping someone = 1 XP. There's no cash involved — XP is how the whole platform runs.

How do I earn XP?

You earn XP by completing sessions where you're the one providing help. XP is calculated based on the actual time spent (or an estimated duration for fixed-time listings).

How do I spend XP?

When you request help from someone else's listing, XP is set aside (escrowed) for that session. Once the session is completed, the XP transfers to the person who helped you.

Can I use XP I earned from one person to get help from someone else?

Yes. XP isn't a direct trade between two people — it goes into your own balance and can be spent with anyone on Skillify, whenever you need help next.

What happens to unused XP if a session runs shorter than expected?

If a session has an estimated (not fixed) duration and finishes early, the unused portion of escrowed XP is automatically refunded to your balance.

What if an estimated-duration session runs longer than expected?

When you book an estimated-duration session, the requester's XP is held in escrow up to the high end of that estimate — this is what guarantees you'll actually get paid for the time you agreed to. Because of this, XP can't be paid out beyond that escrowed amount, since there's no way to guarantee the requester has additional XP available beyond what's reserved. If a task is running past the estimated high end, you're welcome to keep going as a courtesy, but you're also fully within your rights to wrap up the session at that point. The escrow exists to protect your time, and ending on schedule is a legitimate choice, not something you need to feel bad about. If you expect a task might run long, it's best to set a more generous estimate upfront when booking.

How does XP work for fixed-duration sessions?

Fixed-duration listings have a set XP amount agreed at booking, and that amount doesn't change based on how long the session actually takes — whether it wraps up early or runs a bit long, the XP exchanged stays the same.

Do I start with any XP?

Yes. New accounts receive a starting XP balance to help you get going right away.

Listings

What's the difference between an Offer and a Request? 

• Offer: You're advertising a skill or service you can provide to others.

• Request: You're asking for help with something specific.

Can I edit or delete a listing?

Yes. You can edit or delete a listing anytime before it's booked. Once someone requests it, the listing turns into a session, and from that point changes are managed through the session itself (see Sessions) rather than the original listing.

Can I set my listing to repeat automatically?

This is a Premium feature — see Premium & XP Boosts.

How does Skillify decide which listings I see?

Listings are matched by distance from the address on your profile, within a maximum radius of 25 miles. This keeps things local and helps ensure exchanges stay practical and safe. For listings that take place at someone else's location, you can narrow that radius further if you'd prefer to keep things closer to home.

Sessions

How do I book a session? 

Find a listing you're interested in and request it. As soon as you request it, the session appears under My Schedule on your profile with its current status (e.g. Pending, Confirmed), so you can track it from request through completion.

What if the other person doesn't show up?

If you're waiting for someone who booked your listing and they don't show, you can report a no-show once the session's start window has passed. This is handled fairly, repeated no-shows affect a user's standing on the platform.

Can I cancel a session?

Yes, from the session details screen. The short version: cancelling with plenty of notice has no penalty, but cancelling last-minute or not showing up can affect your XP and your standing on the platform — so the earlier you cancel, the better. For the full breakdown of cancellation windows, XP handling, and strikes, see the Cancellation Policy in the app (Profile → Settings → Cancellation / Strikes → Cancellation Policy).

What if something goes wrong during a session?

You can dispute a session from the session details screen. This pauses any pending XP transfer and flags it for our team to review — see Safety & Reporting.

How do I mark a session as complete?

The person who provided the help ends the session once it's finished. This triggers XP calculation and transfer.

Reviews & Reputation

How do reviews work? 

After a session completes, both people can leave a review for each other. Reviews contribute to your overall rating, which is visible on your profile.

Can I see reviews before booking with someone?

Yes, ratings are visible on user profiles and listings.

Can I dispute an unfair review?

Reach out to support@skillifyapp.org with details, and we'll look into it.

Badges

What are badges?

Badges are earned achievements that showcase your skill level and dedication as a Skillify member. They're a signal to others about the kind of experience you bring, not just decoration on your profile.

How do I earn badges?

Badges are earned through a combination of milestones (like completing a certain number of sessions) and category-specific activity (like consistently helping in a particular skill area). As you stay active and build a track record on Skillify, you'll unlock badges that reflect that history.

Where can I see my badges?

Your earned badges are displayed on your profile, visible to others browsing your listings.

What are badges used for?

Beyond showing others your skill and dedication level at a glance, we're building toward badges unlocking additional value over time. Including custom merchandise tied to specific achievements, and the ability to showcase your Skillify badges on professional platforms like LinkedIn. These are on our roadmap and not fully live yet, so stay tuned.

Safety & Reporting

How do I report a user or a listing? 

Open the listing and tap the report flag in the top right corner. Let us know what happened, our team reviews all reports.

How do I block someone?

From a user's public profile, tap the Report User at the bottom of a page. From there you can report the user and choose to block them.

What should I do if I feel unsafe during an exchange?

Trust your instincts. You can cancel or end a session at any time, and we strongly encourage meeting in safe, public locations for first-time exchanges when possible. If you ever feel unsafe, contact local authorities first, then let us know so we can take appropriate action on the account.

Does Skillify moderate messages?

Yes. Messages are automatically screened for clearly inappropriate content. You can also report any message directly.

What happens after I report something?

Our team reviews reports and takes action ranging from warnings to account suspension, depending on severity.

Premium & XP Boosts

What is Skillify Premium? 

A monthly or yearly subscription that unlocks:

• Up to 5 free XP Boosts every month (resets every cycle)

• The ability to follow other members and bookmark listings

• Recurring listings that don't need to be reposted

• A full schedule view in Calendar mode

What is an XP Boost?

An XP Boost gives you 2x XP when you provide a service to someone else. Boosts can be purchased individually or up to five are included free with Skillify Premium.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID (App Store) or Google Play account settings, not directly in the Skillify app, per platform requirements. Go to your device's subscription settings to cancel or change your plan.

Do unused XP Boosts roll over?

Purchased boosts don't expire and can be used anytime. Up to five free monthly Premium boosts are granted each billing cycle.

Can I get a refund on a purchase?

Refunds for purchases made through the App Store or Google Play are handled directly by Apple or Google per their respective policies. We're happy to help point you in the right direction — just reach out.

Account & Privacy

What information does Skillify collect? 

See our full Privacy Policy for details. In short: your profile info, the address you provide (used only for local matching, never shown publicly), usage data, and session/XP history.

Does Skillify use my location?

No. Skillify does not access your device's GPS or request location permissions. Matching is based on the address you provide when you sign up.

How do I update my profile information?

Go to Profile → Settings → Personal Data to update your name, address, or other profile details.

How do I change my password?

Go to Profile → Settings → Change Password.

How do I change my email address?

Go to Profile → Settings → Personal Data → Change Email. Changing your email automatically logs you out, and you'll need to verify the new email address before you can log back in. Check your inbox for the verification link right after making the change.

How do I delete my account?

Go to Profile → Settings → Delete Account. Deleting your account removes your profile and personal data in accordance with our Privacy Policy. Some transaction records may be retained as required for legitimate business or legal purposes.

Troubleshooting

The app won't let me log in. 

Double-check your email and password. If you recently changed your email, make sure you're using the new one.

I didn't receive a verification or notification email.

Check your spam/junk folder. If it's not there after a few minutes, try requesting the email again from the app.

A purchase didn't go through, but I was charged.

This can occasionally happen due to a processing delay. Wait a few minutes and check your XP/Premium status again. Log out and log back in. If it still hasn't updated after 30 minutes, contact us with your purchase receipt.

The app is crashing or acting strange.

Try closing and reopening the app, or restarting your device. If the issue continues, let us know what device and app version you're using so we can look into it.

Contact us

Can't find what you're looking for? We're here to help. Email: support@skillifyapp.org. Response time: Typically within 1–2 business days. For safety concerns involving another user, please also use the in-app Report feature so our team can review the specific listing, session, or message involved.